Customer Communication Experience Successes
Westpac Group
- 16 Product Solutions from a single instance
- Branded consistent rich user experience per brand and product
- Fully integrated into single sign-on, Internet Banking environment
- Integrations -Oracle Banking core platform, HP Extream mortgage Document Generation, Bank storage repositories
- Single Private Cloud Instance
- Responsive Design on all devices
- Bank outsourced processors
- Digital Experience usable on all devices types
Westpac Digital Mortgage Announcement
Large Australian Bank
The Problem
- 10 – 12 days to complete document signing and delivery
- Average of 30% out of orders for documents causing rework, delays and increased costs
- Below 50% in Conversion Rates
- Funds settlement up to 21 business days!
- Paper handling and mailing costs
- Average Mortgage production cost >$80AUD
The Solution
- Intelligent Document Workflows
- 100% Customized Branding.
- Secure Document Uploads (Include mobile capture)
- Mobile Experience (No app download)
- Enhanced Integration Capabilities
- Banker/Broker Management Portal
- Enterprise Platform Architecture
- Analytics and Dashboards
- Scalability to Support other Banking Divisions
Benefits Realized
CCE Customer News
