Enterprise Content Management

SYSCOM creates Enterprise Content Management (ECM) solutions that work. With a focus on achieving the business goals of customers, SYSCOM’s experts help organizations Plan, Build, and Manage their ever-increasing repositories of information. ECM helps organizations manage, share, integrate and deliver critical business information “on demand” .With support for images, documents, reports, e-mail, web content, e-records, multimedia files, computer report output and more, ECM solutions from SYSCOM improve productivity, enhance responsiveness, and meet the demands of regulatory compliance.

IBM® FileNet® Content Manager

IBM® FileNet® Content Manager (FileNet) is an enterprise level content management system that enables you to meet the growing challenge of managing enterprise content with greater speed, efficiency and accuracy.  FileNet’s content engine combines enterprise content, security and storage features with ready-to-use workflow (Case Foundation) and process management capabilities.  This system is also tightly integrated with IBM Case Manager for advanced workflow, and IBM Enterprise Records for formal records management.

With SYSCOM as your implementer and FileNet as a foundation, your enterprise can achieve the following benefits.

A single, managed repository for enterprise content in multiple forms, providing centralized access and control.

Document management services and application support that streamlines delivery and provides added value for your business.

Delivery of active content in motion to improve business value using both built-in and enhanced workflow processes.

Integration with other systems such as Microsoft Office, Microsoft SharePoint, and line of business systems to increase system integration and productivity.

Social collaboration and mobile computing support using current technologies that are enabled in the SYSCOM and IBM solution sets.

IBM® Content Manager Enterprise Edition

Like Filenet, IBM® Content Manager Enterprise Edition (CMEE) software is a scalable enterprise content management (ECM) solution that helps you manage all types of content, such as document images, electronic office documents, XML, audio and video for multiple platforms. CMEE helps accelerate business processes and provides the foundation for an agile ECM framework.  CMEE is a multiplatform solution that can run on Windows, UNIX-based, systems, and Sun Solaris, with support for multiple database platforms.

CMEE has the added benefit of enabling Enterprise Content Manager on IBM mainframes, an area where SYSCOM excels with a premier integration and support team for the IBM z-Series (z/OS).

CMEE has the same benefits as FileNet and shares a common user interface with IBM Content Navigator (see below).  CMEE can leverage the Case Foundation workflow built into the FileNet content and process engines, the Case Manager system (see our Business Process and Case Management tab), or use the built in Document Routing workflow that runs in the CMEE library server.

SYSCOM Content Services

SYSCOM Content Services (SCS) provides a Services Oriented Architecture (SOA) approach built as JEE applications to control and manage access to your enterprise IBM CMEE or IBM FileNet repository.  SCS provides a core set of common content features that are extensible and scalable, which saves time if new features are necessary.  Administrators can quickly create and deploy new services through configuration alone.  Content repository consumers can use ‘RESTful’ service calls to query, update, view, or retrieve content from the repository without having to code to the content repository API’s.

Features of SYSCOM Content Services include:

  • A configuration language allowing administrators to define consumable ‘content functions’ to make new services available quickly.
  • A Common set of Core Functions provides all the necessary basic ECM functions.
  • An integration layer that allows you to build new composite functions if needed.
  • Optional modules provide specific complex composite functions for document viewing and indexing from an independent web application.

All components are built as a JEE application allowing you the scalability of your existing Java application server environment.

SYSCOM Content Services will help you meet compliancy regulations such as Sarbanes-

Oxley by providing consistent processes and improve project development timelines with easily configurable services.  SCS also insulates your line of business applications from updates to your content systems.

IBM® DB2® ImagePlus for z/OS

SYSCOM is THE “go-to” support organization for support of IBM® DB2® ImagePlus for z/OS (ImagePlus) and the migration of documents from ImagePlus to IBM® Content Manager Enterprise Edition (CMEE).  SYSCOM provides interfaces to ImagePlus from capture systems and has a highly skilled team with in-depth, detailed knowledge of the system.

There are many z/OS users who are still working with IBM® DB2® ImagePlus for z/OS.  This is a mainframe content management product for document imaging and folder management.  This is a proven solution for call centers and claims processing, with the ability to handle large volumes of images in a high-transaction rate.  The platform provides integration points for mainframe CICS® and IMS™ applications, Windows clients through an application programming interface (API), WebSphere MQ Workflow, and IBM Content Manager OnDemand.  This system runs only on z/OS and documents can be stored and managed with OS/390 Object Access Method.

SYSCOM AIS+ Enterprise Edition™

SYSCOM’s Advanced Image Solution Plus (AIS+) works with ImagePlus (above) to provide an alternative solution for a front-end application to ImagePlus for mainframe systems. AIS+ combines the existing functionality of IBM’s frontend interface, Folder and Workflow Application (FWA) – with enhanced features for customers looking for a more comprehensive application.

AIS+ comes with two client interfaces, a workstation client with an ActiveX toolkit and a web client that provides access to ImagePlus objects via TCP/IP.

IBM® Content Manager for iSeries

SYSCOM and IBM leave no implementation platform behind, with staff to support and implement IBM® Content Manager for IBM iSeries® (CMi) on IBM’s iSeries platform.  CMi provides easy access to information with secure content management capabilities.  It is a scalable solution for ECM that allows the management of all types of content on the iSeries for businesses of all sizes.  SYSCOM has provided implementation services that allow access to the iSeries CMi platform via browser interfaces, custom Windows interfaces, and even iSeries 5250 interfaces.  In addition, we have provided services to our iSeries clients to allow direct access to documents stored on the iSeries from their line of business systems.  Like CMEE above, there is a built in document workflow process that is tightly integrated with the document repository.  SYSCOM also provides a capture interface to enhance the capabilities of Content Manager for iSeries and expand the interfaces to other business systems.

IBM® Content Manager OnDemand

IBM® Content Manager OnDemand (OnDemand) is used for capturing and storing high volumes of statement and correspondence with powerful search and retrieve.  This system enables customer service and self-service, reducing the cost of customer service.  This works with the Datawatch Report Mining Server (RMS) add-on that facilitates marketing research and initiatives by highlighting information that is normally hidden.  OnDemand is available in versions for multiplatform, z/OS, and the iSeries.

SYSCOM offers services for management and migration of existing OnDemand systems.  We also provide services for migration of OnDemand to FileNet or CMEE.

IBM® Content Navigator

IBM has created a common and unified user experience in IBM® Content Navigator (Navigator) that interfaces with the systems above on multiple platforms.  This configurable user interface allows access to the ECM environments on Desktop, web, and mobile devices.

Content Navigator also has a standard interface for IBM Datacap, IBM’s premier document capture system.  This provides a common interface across all ECM components.

Navigator also allows for expansion with built in tools for interfacing to other systems, and a rich development environment of APIs (Application Programming Interfaces) to build custom services, programs, and “widgets” for specialized task that can enhance your interface to the ECM environment from your business systems.

SYSCOM brings a library of custom modules to our customer engagements that are built for the Navigator platform and in Java.  This facilitates the integration and implementation of ECM in our customers’ environments, allowing us to accelerate the development process for you.  With our team of skilled platform developers, SYSCOM can customize your ECM user experience to work effectively with your business systems to provide a highly integrated and seamless experience for your users.

Viewing Content with SYSCOM solutions

Documents and other content are stored and managed for easy retrieval and SYSCOM has extensive experience in integrating a variety of document viewers and other tools to the user interface experience.  The following document viewers are used by SYSCOM in our engagements with our customers.

Daeja® ViewOne Document Imaging Viewers

The Daeja® Image Systems Ltd viewers are provided with IBM® Content Navigator (see above) and enhance the experience.  These viewers support quality viewing and managing of TIFF, PDF, and office documents.  Annotation, property editing, thumbnails and redaction are provided with these viewers.  These viewers also provide the ability to add functionality through built-in and add-on modules.

IBM provides two versions of the Daeja viewers.

The IBM® Daeja® ViewONE® Professional document viewer is a Java-based viewer designed for professional viewing of large documents and images.

The IBM® Daeja® ViewONE® Virtual is a server-based document and image viewer using HTML5 technology to deliver a feature-rich user experience as an alternative to requiring Java on the client.


SYSCOM provides a viewer that is Java-based  that can be implemented with several of the ECM systems above.  This viewer has similar functionality as the viewers described above and is customizable.  It can be defined to fit your business requirements needs when other viewers are not sufficient.

SYSCOM Viewer Customizations and Custom Implementations

SYSCOM provides services for customizing viewers as needed when specialized needs also provides our own branded viewer that is a Java-based viewer that can be implemented with several of the ECM systems above.

In addition, some content has specialized viewing needs which require specialized solutions.  SYSCOM has the expertise to integrate and create special viewing solution when these needs arise.

Technical Expertise

As you can see above, SYSCOM has a diverse set of resources for implementing and supporting ECM systems using a variety of tools provided both by IBM and from within SYSCOM’s own toolkits.  SYSCOM’s technical expertise spans a wide range of platforms and technologies

Mainframe – zSeries
AIX/UNIX – pSeries
AS400 – iSeries
Windows – xSeries
SUN Solaris

Content Management
FileNet P8, IBM Content Manager, ImagePlus/390

Content Capture
Kofax, Datacap, Captiva

Web Application Development
J2EE, Java, JavaScript, HTML, XML, WebSphere, WebLogic, Netscape Application Server, Apache, COM/DCOM, ASP, Microsoft IIS

Application Integration Middleware
WebSphereMQ, WebSphere MQWorkflow, WBI Server Foundation

Enterprise Database
DB2, Oracle, Microsoft SQL Server

Midrange and Client/Server Distributed Systems
Java, C, C++, Visual Basic, .Net

Network Management
Microsoft Windows Network Management Systems, SMS, Tivoli, Netfinity ManagementServices, CISCO

Operating Systems
zOS, OS/390, AIX, HP-UX, Linux, OS/400, Windows

Business Engineering and Object Modeling
Rational Rose, WebSphere Business Integration Modeler, WBI Monitor

Lotus Domino/Notes, Microsoft Exchange

Enterprise Application Development
CICS, TSO/ISPF, RPG, C, C++, Java, RACF/ACF2, WebSphere, VSAM, Assembler, COBOL II

Our network team can provide architectural design and implementation support as you build and manage your ECM and workflow systems, and integrate them with your business environment.

ECM Services

SYSCOM is a services company whose mission is to “deliver the right technology solutions by teaming with our customers to understand their business needs and empower them to achieve their goals.”  As such we provide a variety of services to our customers for the implementation of Enterprise Content Management (ECM) systems.

Strategy Consulting and Planning 

Customers who are new and experienced in ECM technologies often engage SYSCOM to assist in implementation and expansion of centralized and distributed ECM architectures.  SYSCOM can assist you in understanding best practices and effective ways to implement ECM in your system environment and to integrate ECM with your business systems.

  • Current ECM/BPM State and Target Strategy Understanding

To deliver a clear and viable ECM/BPM Target State Strategy starts with the understanding of key aspects of the current ECM/BPM program/technology state in the customer’s environment as well as harnessing the strategic planning already invested by the customer.   The recommended approach will begin with assessing selected areas of the current ECM/BPM state and digesting the various domain strategies. Tasks include:

Understanding Domain Strategies

    • Request documentation on all published Strategies, if any.
    • Setup a call with each Strategy Owner for overview and clarification of questions derived from documentation review.
    • Identify strategy execution projects underway to obtain implementation approach and timelines.
    • Begin capturing content integration data points from strategy.

Content and Process

    • Execution of this task is based on the familiarity gained with the review of the Reference Architecture and Cloud Strategy.
    • The customer will provide a contact for each ECM Repository, and BPM solution (if separate from the repository) to provide understanding of how the content is being created and used, processes involved with the content, as well as the product architecture.
    • Set up interviews with repository owner(s) to discuss access patterns, access volumes, and content types and identify business units using the repository content.
    • Set up interviews with business units to discuss business requirements and business processes for access and use of content in the repositories.
    • The customer will provide repository (and BPM, if separate,) vendor product roadmap information and facilitate a discussion (if needed) with the vendor to obtain this information.
  • ECM/BPM ECM Assessment

The objective of this step is to create a current state assessment and needs document that will be used as input to development of the ECM/BPM strategy

Understanding the customer’s current use of their ECM/BPM technologies will show not only the benefits and capabilities of the system today, but will help to identify other business problems that could benefit from ECM/BPM solutions, along with gaps in functionality in the current solutions.

Combining the current state assessment and needs with the customer’s strategic planning will enable the creation of an effective ECM/BPM strategy.

  • ECM/BPM Target State Recommendation

The objective of this step is to create the ECM/BPM strategy and a recommendation that can be used as input to creation of a strategy implementation plan.  Additionally, the recommendation will include operational and continuous process improvement suggestions, along with best practices for a shared services organization.

Phases, contributing to the whole and bringing value on their own, will enable a more dynamic build of the strategic roadmap allowing the plan to adjust as business and technology plans and strategies evolve.  Minimizing impact on the business users and applications that utilize current technology and content is also a driving principle of development of the implementation plan.

will also work with you to prioritize and stage implementations to maximize benefits in your implementations.

Customers often engage SYSCOM to evaluate current implementations and make recommendations for improvements and changes to better their content management, implementations, and support.

Software Design, Development, and Testing

SYSCOM provides services from beginning to end of the ECM implementation process.  We work with our customers to install core software components, determine requirements, design systems, configure and develop components, test at all levels and support user testing, provide training, and support implementation in a fully functional production environment.

We provide project management methodologies that partner with our customers to insure that you are provided insight into activity and progress throughout the life of the engagement.

System Integration

SYSCOM has a team of professions who provide integration services to insure that your ECM system works in conjunction with the business processes of your line of business systems and your technology architecture.

With over 25 years of systems development and integration experience, SYSCOM focuses in excellence in delivery of products, services, and customer satisfaction.

Production Support

SYSCOM understands that the implementation of an ECM system is only the beginning.  Like all technology systems, ECM systems require management of the processes and further support once a system in placed in production.  SYSCOM provides production support services through our help desk and our trained staff of support personnel.

SYSCOM can support your environment on a contractual basic that is suited to your particular needs, whether it is for working hours only or round the clock (24 x 7).